Facilities & Engineering uses WebTMA to receive, track, and manage maintenance and service requests across campus.
No login or password is required.
If you experience difficulty accessing WebTMA, contact Rhonda Tucker at (843) 953-1612 or rtucker5@citadel.edu.
Before You Submit a Request
To help Facilities & Engineering process your request efficiently, please provide:
- Your name
- Telephone number
- Email address
- Building name
- Floor
- Room number
- A detailed description of the issue or work requested
- Account/Index number(s), when applicable to the work being performed
Providing complete information helps ensure your request is routed correctly and completed as quickly as possible.
Request Priorities
Normal Priority
Normal Priority requests include routine maintenance, repairs, equipment upgrades, and other work that can be scheduled through normal operations.
High Priority
High Priority requests require immediate attention due to safety concerns, potential property damage, or impacts to critical campus operations. Examples include:
- Fire, smoke, or the smell of smoke
- Gas leaks or the smell of gas
- Flooding from broken pipes
- Broken windows, doors, or locks in the barracks
- Overflowing toilets
- Loss of power, lighting, or water
- Loss of heating or cooling in areas containing sensitive equipment or research
- Elevators with occupants trapped inside
High Priority Requests
Do not submit High Priority requests through WebTMA alone. Call Facilities & Engineering immediately at (843) 953-5304.
Checking the Status of a Work Order
You will receive email notifications as your work request progresses through the system.
When contacting Facilities & Engineering about an existing request, please provide your work order number.
Example Work Order Number:
CIT-1234567
This number appears in the confirmation email you receive after submitting a request and in subsequent status update emails. Having the work order number available helps Facilities & Engineering quickly locate your request and provide the most current information.
Furniture Moves and Installation
Facilities & Engineering does not deliver or assemble newly purchased office furniture, including desks, bookcases, chairs, filing cabinets, and similar furnishings.
Facilities & Engineering can assist with moving existing office furniture during office relocations, renovations, and departmental moves. Please include the appropriate account number when submitting furniture move requests.
Need Assistance?
For questions regarding work requests or assistance with WebTMA, please contact:
Rhonda Tucker
Facilities & Housing Coordinator
Phone: (843) 953-1612
Email: rtucker5@citadel.edu