AIM How-to Guides
Once a student’s application has been reviewed and the student’s accommodations have been approved, the student can access the SSD AIM Management System. The Accessible Information Management (AIM) Portal is an online application used to set up and manage academic accommodations for students with disabilities at The Citadel. Students will use the AIM Portal to request accommodations (via the New Student Application) and send accommodation letters to faculty to request the approved accommodations. If you are a new Citadel student or a continuing student requesting disability accommodations for the first time, please visit the Disability Services Homepage for more information about the process overall.
Using the AIM Portal for Students
Submitting a New Student Application
To request accommodations, students should complete the New Student Application in the AIM Student Portal. The application has 2 parts:
Part 1: Background Information
The application will collect basic contact and demographic information along with a brief questionnaire designed for all students to self-report about their disability(ies) and potential accommodation needs.
Questions on the Self-Report:
1. What is your disability or disabilities?
2. How are you impacted in the classroom, such as with tests/exams, the classroom, or the learning environment?
3. What accommodations have you used in the past, if any?
4. What specific accommodations are you requesting?
Part 2: Submitting Supporting Documentation
After submitting the initial application, the student can upload any relevant supporting documentation (doctor’s letters, evaluation reports, previous accommodation plans, etc.)
If an applicant does not have supporting documentation to upload when completing the application, they can still submit the application. The student can upload the documentation to the application at a later date, if needed/when available.
Overview of AIM Student Portal
Once a student’s application has been reviewed and the student’s accommodations have been approved, the student will be able to access the AIM Student Portal.
View Approved Accommodations
Once a student has completed their New Student Meeting with the office, the approved accommodations will be available to view in the AIM Student Portal. On the AIM Dashboard, under “My Accommodations” on the left of the menu, select “My Eligibility” to see the complete list of currently approved accommodations.
Accommodation Letters
Each semester, students must initiate the process to send their Accommodation Letters to their course instructors. The student will select which classes to send letters to, verify which accommodations they are requesting, and have the letter sent electronically to each faculty member. Once Accommodation Letters have been sent to instructors, students should set up a time to meet in person, via email, or Zoom with their instructors to discuss how the accommodations will be implemented in that specific course and to talk through any particular questions or arrangements.
Detailed Overview on How to Request Accommodation Letters in AIM
Each semester, students must request accommodation letters (faculty notification letters) using the Student AIM Portal for any class for which they require accommodations.
Step-by-Step Instructions
Log in to the AIM Student Portal .
On the Overview screen, look for the current term and select “Add Requests” option with the Plus symbol.
On the next screen, your courses will automatically populate. If you have just registered for a course, please allow the system 24 hours to update your information. If you do not see your course listed, please contact us as soon as possible. To request your letter, select the course, then click the button labeled “Continue to Next Step”.
Additional Note: If you would like to utilize the same accommodations for all of the courses you selected, press the “Apply same accommodations to selected courses”. Please carefully consider if all accommodations are needed or are applicable in every class before choosing this option.
On the next screen, check the box for specific accommodations that you would like included in your letters that will be sent to your faculty. If you want to use all your accommodations in all of your classes, press the “Select All” check box.
After confirming your selected accommodations, please review the final step, which includes the “Terms and Conditions” regarding Accommodations. After reviewing, select the checkbox and move down to select the “Submit Request” option.
After you select “Submit Request,” your accommodation letters will be emailed to you and your instructors. You should see a green check notifying you that the request was submitted successfully. Some accommodation letters may require approval by our office. Accommodation letters requesting manual approval will be sent within one business day of the request
To check the status of your request, select the “List Requests” Link under the Accommodations Section on the left-hand toolbar.
