Assistant Director: Shannon McKenzie, M.Ed.
Ms. Shannon McKenzie is the Assistant Director for Services for Students with Disabilities in the Student Success Center (SSC). In this position, she coordinates accessibility to university programs and classes for students with documented disabilities. Ms. McKenzie also serves as a resource to administration, faculty, and staff on disability issues as well as other academic support needs.
Ms. McKenzie holds a M.Ed. in Student Affairs and College Counseling from The Citadel, and a Bachelor of Arts in Russian & East European Studies from the University of Kentucky. Before coming to The Citadel, she served as Assistant Director of the Center for Academic Performance & Persistance at The College of Charleston and Program Coordinator for the Center for Disability Services.
Ms. McKenzie's professional affiliatons include the American Counseling Association (ACA), National Association on Higher Education and Disability (AHEAD), and the South Carolina Association on Higher Education and Disability (SCAHEAD).
Phone: (843) 953-6877
Assistant Director: Cassie Arroyo
Cassie Arroyo is the Assistant Director of the SSC, managing Athletic Academic Services. She coordinates with Citadel athletic coaches to ensure that cadet-student-athletes have equal access to the SSC's academic support services. She also administers the SSC's academic support program for academically at-risk student-athletes.
Phone: (843) 953-5305
Writing Lab Coordinator: Lindsey Spring, Ph.D.
Math Lab Coordinator: Matthew Thornley, M.A.
Matthew Thornley oversees the day to day operations of the Math Lab and has served as a math tutor since 2014. He earned a Bachelor of Arts in Mathematics in 2000 and a Master's in Teaching Mathematics in 2009, both from the college of New Jersey. Matthew is also an adjunct professor in The Citadel's Department of Mathematics.
Phone: (843) 953-5305
Office Manager: Paula Ross
Paula Ross is the Office Manager in the SSC. She has worked at the Citadel since 1998, in the Office of Access, Services, Instruction, and Support (OASIS) since July of 2000, and began working in The Center when the OASIS office and Writing and Learning Center merged in August of 2009. Paula was born and raised in the Charleston area.
Phone: (843) 953-1820