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Assistant Director: Shannon McKenzie, M.Ed.

Ms. Shannon McKenzie is the Assistant Director for Services for Students with Disabilities in the Student Success Center (SSC). In this position, she coordinates accessibility to university programs and classes for students with documented disabilities. Ms. McKenzie also serves as a resource to administration, faculty, and staff on disability issues as well as other academic support needs.

Ms. McKenzie holds a M.Ed. in Student Affairs and College Counseling from The Citadel, and a Bachelor of Arts in Russian & East European Studies from the University of Kentucky. Before coming to The Citadel, she served as Assistant Director of the Center for Academic Performance & Persistance at The College of Charleston and Program Coordinator for the Center for Disability Services. 

Ms. McKenzie's professional affiliatons include the American Counseling Association (ACA), National Association on Higher Education and Disability (AHEAD), and the South Carolina Association on Higher Education and Disability (SCAHEAD).

Phone: (843) 953-6877


Assistant Director: P. Kelly Cooper, M.A.

Ms. Kelly Cooper is the Assistant Director for Subject-Area Tutorials, Supplemental Instruction, and Training of The Citadel's Student Success Center. Kelly holds a Master's Degree in English from The Citadel and is pursuing a second Master's in Theological Studies for Intercultural Leadership. She has been working in higher education, both in and out of the classroom, since 2007.

During her first season here, she managed the Subject-Area Tutorial Program, the Writing Lab, and helped to start the Supplemental Instruction Program. During her hiatus from The Citadel, she worked in the Graduate School at Clemson University, in the College of Adult and Professional Studies at Charleston Southern University, and as a rhetoric and literature teacher in Mount Pleasant. Most recently, Kelly was the Director of Education, Curriculum, and Marketing for The City English Project in Bangkok, Thailand.

Kelly's professional certifications include National Learning Center Leadership Certification (Level II) and membership, College Reading and Learning Association Master Level Certification and membership, and Supplemental Instruction Supervisor Certification.  

Phone: (843) 953-7384


Interim Assistant Director: Cassie Arroyo

Cassie Arroyo is the Assistant Director of the SSC, managing Athletic Academic Services. She coordinates with Citadel athletic coaches to ensure that cadet-student-athletes have equal access to the SSC's academic support services. She also administers the SSC's academic support program for academically at-risk student-athletes.  

Phone: (843) 953-5305


Writing Lab Coordinator: Lindsey Spring, Ph.D.



Math Lab Coordinator: Matthew Thornley, M.A.

Matthew Thornley oversees the day to day operations of the Math Lab and has served as a math tutor since 2014. He earned a Bachelor of Arts in Mathematics in 2000 and a Master's in Teaching Mathematics in 2009, both from the college of New Jersey. Matthew is also an adjunct professor in The Citadel's Department of Mathematics.

Phone: (843) 953-5305


Office Manager: Paula Ross

Paula Ross is the Office Manager in the SSC. She has worked at the Citadel since 1998, in the Office of Access, Services, Instruction, and Support (OASIS) since July of 2000, and began working in The Center when the OASIS office and Writing and Learning Center merged in August of 2009. Paula was born and raised in the Charleston area.

Phone: (843) 953-1820

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