Welcome to Student Business Services
For more information, please select one of the tabs at the left.
| Office Hours | Mailing Address | Phone and Email |
|---|---|---|
| Standard Business Hours: Monday – Friday 0800-1700 Summer Office Hours: Monday-Thursday 7:30-5:30 Friday 8-12 | ATTN: Treasurer’s Office 171 Moultrie Street Charleston, SC 29409 | Customer Care Telephone: (843) 953-5254 Email Contact: SBS@Citadel.edu (opens in a new tab) |
IMPORTANT NOTICE: All payments made with a debit or credit card will be assessed a service fee. There will be a 2.85% service fee for domestic debit or credit card payments and a 4.25% service fee for international debit or credit card payments. The minimum service fee for any payment made via debit or credit card will be $3.00. This fee is assessed by Transact Campus, Inc. Service fees are included in your transaction and are paid directly to Transact Campus, Inc. Please note that this service fee only applies to tuition and fee payments made via debit or credit card. Payments can be made using eCheck (ACH), check, and/or cash with no additional service fees.
Mission Statement
As part of the Finance & Business Department, the Student Business Services will strive to be an innovative leader by developing and implementing exemplary business practices for excellent customer service in support of the college’s strategic initiatives and of the cadets, faculty, staff, administration and the college community.
Value Statement
Professional Integrity – Earn Respect – Be Innovative – Engage Collaboration – Achieve Excellence – Tenets of Honor, Duty, State, and Country
Vision Statement
- Accurate assessment/adjustment of all student billing
- Efficient and timely disbursement of cadet/student/parent refunds
- Generation of data of student, department and third party sponsored revenues
- Facilitate proactive collection efforts for tuition and related fees
- Leverage technology for innovative operations, communications, and services
- Sustain responsibility for fiscal integrity and to be excellent stewards of college resources.
- Provide exemplary customer service to students, families and the Citadel.
Viewing your Bill
All Students can access can access their student account information via the “Student Business Services” card in My Citadel Portal to view billing information.
Authorized parent users will use the following link to access bills: https://commerce.cashnet.com/citadelpay (opens in a new tab) (opens in a new tab)
As always, we are pleased to support all students, parents, faculty, staff, and members of The Citadel community.
Payment Options
Payments made online (E-Check/ACH or Debit/Credit Card through My Citadel Portal will post automatically to a student’s account automatically. Paper checks that are presented during office hours also will be processed and post automatically to a student’s account. Payments that are mailed to the office may take up to three days after the date of being received.
Disclaimer
The following information is not intended to be comprehensive and is subject to change. Tuition, fees, and charges are subject to change by administrative, federal, or state legislative changes, or The Citadel Board of Visitors action, and changes become effective on the date enacted. Tuition and fee charges for all courses will be assessed by a student’s level and residency status. The College reserves the right to correct errors in student fee assessments and charges which are discovered subsequent to the initial billings or fee statements.
Tuition and fees are set regardless of the mode of instruction and the Citadel reserves the right to determine the mode of instruction that it believes will best serve the student in consideration of the totality of the circumstances. In the event of an unforeseeable cause beyond the control of and without the negligence of the Citadel, including but not limited to fire, flood, other severe weather, acts of God, interruption of utility services, acts of terrorism, pandemic, epidemic, disease at the housing facility or in the surrounding area/city/county, government restrictions, or the like, the Citadel reserves the right to maintain the safety of the premises by any means, including but not limited to, transitioning on-ground classes online or temporarily suspending classes. It is the University’s responsibility to identify potential scholarship recipients on the basis of information provided in your scholarship and study application. The Citadel cannot be responsible for any errors or omissions in the information supplied to it and on which eligibility decisions are based. The Citadel’s decision on the interpretation of eligibility criteria is final and there is no right of appeal. The College reserves the right to correct errors in on websites that may be incorrect regarding any awards, scholarships or financial assistance.
Policy Notes:
As of July 1, 2008, Federal Financial Aid regulations prohibit the use of excess financial aid to pay off past-due balances from a prior academic year. Federal, State and Institutional assistance are applied to your current academic semester.
Force Majeure
In the event of an unforeseeable cause beyond the control of and without the negligence of the University, including but not limited to fire, flood, other severe weather, acts of God, interruption of utility services, acts of terrorism, pandemic, epidemic, government restrictions, or the like, the Citadel reserves the right to maintain the safety of the premises by any means, including but not limited to closing or limiting access to campus and/or temporarily closing or restricting use of college residence facilities. Such actions shall not be considered a breach of contract and the Citadel shall not be obligated to refund any amount already paid pursuant to this agreement.