Accounts and Passwords

You will be prompted to install the Microsoft Authenticator App when you sign into the My Citadel portal for the first time.

Be sure to follow the installation tutorial carefully, as the instructions require both a mobile device and a computer to complete. (Install Guide)

If you experience any issues or have any questions,please contact the Help Center at 843-953-HELP

Once you have configured the Microsoft Authenticator App, You can reset your Citadel password here:

RESET YOUR PASSWORD (passwordreset.citadel.edu)

Passwords requirements:

• Must contain at least 12 characters.
• Use of uppercase letters, numbers are encouraged.
• You will not be able to use old passwords, common Citadel words, or easy to find personal information (i.e. birthday, Citadel, bulldog, etc.)
• We recommend taking time to craft an easy to type passphrase that is memorable and secure

If you experience any issues or have any questions,please contact the Help Center at 843-953-HELP

After you graduate or leave the Citadel you will lose access to the My Citadel Portal.

Once this happens you can log into BannerWeb with your CWID and Pin to access tax documents and pay bills.

If you need your pin reset, please contact the Help Center at 843-953-HELP

You can request a new account by filling out the form located here (Account Request Form).

For various reasons, not all usernames are generated the same way. The format for username may begin with the first or last name or your initials followed by numbers. The username must be a unique identifier to ensure information for each person is secure.

Development is underway to integrate many ancillary systems with our new Enterprise Information System. The campus wide ID is a unique, numeric identifier that is being used by various systems to bridge your information from one system to another. Some systems require you to input your CWID (sometimes called ‘see-wid’) number.

Establish a strong 12 character password using the password guidelines recommended for the My Citadel Portal. It requires passwords to have strict parameters to help you select a safe password. If you modify your other passwords to match it, you’ll have fewer to remember. Do not store passwords in places that are easy for others to find.

Always remember to logout completely and shut-down computers you use in public areas such as computer labs on campus before you leave the room to protect your personal information.

If you are leaving the vicinity of your computer while it is logged in at your desk, you can press the Windows key simultaneously with the letter “L” to quickly lock it temporarily; then enter your My Citadel Portal credentials when you return to unlock it.