Account FAQ
How do I enroll in the password management system?
Before you can reset your password or sign into your Citadel accounts you will need to install and configure the Microsoft Authenticator App. To do so, Please navigate to Canvas and follow this registration guide.
How do I reset my Citadel Password?
Once you have enrolled in the Password Management System (instructions above)
You can reset your Lesesne Gateway, Canvas, and Gmail password here – RESET YOUR PASSWORD (passwordreset.citadel.edu)
Follow our step by step guide here: How to Reset your Citadel Password
Passwords requirements:
- Must contain at least 12 characters.
- Use of uppercase letters, numbers are encouraged.
- You will not be able to use old passwords, common Citadel words, or easy to find personal information (i.e. birthday, Citadel, bulldog, etc.)
- We recommend taking time to craft an easy to type passphrase that is memorable and secure
If you experience any issues or have any questions,please contact the Help Center at 843-953-HELP
What is my login information?
How do I log into Lesesne Gateway after leaving the Citadel? (BannerWeb)
After you graduate or leave the Citadel you will lose access to Lesesne Gateway.
Once this happens you can log into BannerWeb with your CWID and Pin to access tax documents and pay bills.
If you need your pin reset, please contact the Help Center at 843-953-HELP
How to request a new faculty / staff email account?
You can request a new account by filling out the form located here (Account Request Form).
Why don’t all usernames begin with first name or last name?
For various reasons, not all usernames are generated the same way. The format for username may begin with the first or last name or your initials followed by numbers. The username must be a unique identifier to ensure information for each person is secure.
Why do I need to know my Campus Wide ID or CWID?
Development is underway to integrate many ancillary systems with our new Enterprise Information System. The campus wide ID is a unique, numeric identifier that is being used by various systems to bridge your information from one system to another. Some systems require you to input your CWID (sometimes called ‘see-wid’) number. This number can be found on your Campus Wide ID Card.
I have to remember my passwords…how can I manage this well?
Establish a strong 12 character password using the password guidelines recommended for Lesesne Gateway. It requires passwords to have strict parameters to help you select a safe password. If you modify your other passwords to match it, you’ll have fewer to remember. Do not store passwords in places that are easy for others to find.
Always remember to logout completely and shut-down computers you use in public areas such as computer labs on campus before you leave the room to protect your personal information.
If you are leaving the vicinity of your computer while it is logged in at your desk, you can press the Windows key simultaneously with the letter “L” to quickly lock it temporarily; then enter your Citadel network/Lesesne Gateway credentials when you return to unlock it.
How long do I get to keep my Citadel email account?
The Citadel provides email accounts to active students, faculty, and staff.
Students who graduate are allowed to keep their email accounts indefinitely. If the account is inactive for two years after graduation the account will be disabled. Students that have their accounts disabled and have graduated can request email reactivation at any time. Students who become inactive before graduating will have their accounts disabled, they can request that the account be enabled upon returning as a student.
Employees who separate from The Citadel will follow the normal account retention policy.
-Upon request, the Help Center can add an “Out of Office Reply” on a separated employee’s email account giving email senders a new point of contact. This auto reply can remain in place for 30 days.
-If a department requires access to data in a separating users account, every effort should be made to transfer that data to an accessible location before separation. The Help Center at 843-953-4357, can assist with this.
-If this is not possible, the IT department can, at the request of the Department Head of the separating employee, as well as the CIO or his designee, export one year of email which can be accessed by the Department Head or designee for 30 days.
-If additional email data is needed from the account, the Department Head can request access to the entire email account of the separated employee for a period not to exceed 30 days. This request must be approved by the General Council for The Citadel as well as the CIO.
-If no requests for data retention are made, email accounts are purged at the separation date and are non-recoverable after 30 days.
Any exceptions to the access and data retention rules must be approved by the CIO or designee.
Faculty members who are granted Emeritus status will retain their email accounts. If the account is inactive for two years the account will be disabled. The Emeritus Faculty member can request that it be reactivated at any time.