Help Center Information:

(843) 953-HELP
Bond Hall 253
HOTLINE

Help & Call Center Hours of Operation*:

Monday - Thursday: 8:00 AM - 10:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: Closed

*Outside of these hours calls are directed to Blackboard after-hour services.

Help Center FAQ:

• How Can I Get Help?
  • The professional and student staff at the Help Center offer various levels of information technology support for faculty, staff and students.
  • We provide support: at the Help Center, by phone, or by remote support.
• Where is the Help Center?
  • The Help Center is located in Bond Hall 253.
• Do Help Center staff come out to student's rooms?
  • No Need! Each barracks has their own Computer Support Shops.
• What should I do before I call the Help Center?
  • Please be at your computer and have time to work on the problem when you call. It is much easier to troubleshoot a problem over the phone when you are at your computer, and have time to help us perform some diagnostic tests.
  • Please make a note of any error messages, and be prepared to give them to the Help Center.
• Can I enter my own work ticket?
  • Yes, you can enter your own HOTLINE ticket.