The Citadel

The Military College of South Carolina


Office 365 Migration



A University-wide migration from on-premise Exchange email accounts to Microsoft’s cloud-based collaboration suite called Office 365 has completed.  For information on the migration see below.

New benefits you'll have with Office 365:

Important Documents

  • Training and instructional videos - To access these additional resources log in to Lesesne Gateway and go to the Training tab.

What is a "migration" and what happens during this process?
Migration is just an IT term for a move of data between two storage locations.  In an email migration, such as this, your email data (email, calendar, contacts, tasks, and notes) will be moving to a new email server.  During the migration process you will lose the ability to access your email.

Why do I have to move to a new email server?  Why is this important?  Why does ITS have to do it now?
The current email server that The Citadel utilizes for faculty and staff email is over 11 years old.  This email server and its software are no longer under support and it is experiencing issues.  To mitigate risk, to provide the best service possible, and to ensure reliable connectivity ITS is now migrating users as quickly as possible to a new email server.

When will you find out when your email and calendar account is moving?
About 1 week before your account is scheduled to move, you'll get a notice by email.

Will you lose email during the migration?
.  Email sent to you during your migration (no matter the time of day) will still arrive to your mailbox.

How long will my migration take?
This is dependent on the size of your mailbox and a variety of other factors.  However, a majority of migrations take anywhere between 30 minutes to 3 hours.  While this is the majority, there are exceptions where mailboxes have been moved substantially slower or faster.

Will I have to learn a new email or calendar system?
No.  With Office 365, you'll have the same email and calendar system you're using today.  Almost everyone will be able to continue accessing their email and calendar the same way they do right now. Office 365 works with Outlook 2007, 2010, and 2013 (Windows), Outlook 2011 (Mac), Outlook Web App (OWA), and Apple Mail/iCal, as well as with Android, iPhone, iPad, Windows Phone, and other devices.

Do you need access to my office or computer to migrate my email?
No.  All of your email will be moved remotely.  However, in certain circumstances the Help Center may have to remote in to your computer after your migration to complete your set up.

Are student email accounts being moved to Office 365?
No, only employee accounts are being migrated to Office 365; however, if you are currently a student who has an employee email account you will be moved to Office 365.

Are there any restrictions after being migrated?
Yes.  Unfortunately, users who have been migrated cannot view the free/busy appointment schedule for those who have not been migrated and vice-versa.  Also, if you have been migrated you will not be able to access Public Calendars that your department may use until that Public Calendar has been moved.

If you have any questions about Office 365, please reference our Office 365 FAQ or call the ITS Help Center at (843) 953-HELP.

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