Billing
For MUSC billing inquiries, please update the insurance (opens in a new tab) on file and call MUSC Billing at 843-792-6200.
For Citadel billing inquiries, please use the My Citadel Portal or visit Student Business Services payment information for more information.
Information on health insurance requirements and services covered can be found on the Health Insurance (opens in a new tab) page.
Medical Records
All medical records and clinical consultations are strictly confidential. Records cannot be released without the written consent of the patient except in the event of a life-threatening medical emergency, in response to a subpoena, or for reporting purposes as required by law.
MyChart proxy access allows users to access the medical records of family members and others they care for with the patient’s permission. Cadets can grant access by filling out a form (opens in a new tab) or with a proxy invite through the Friends and Family Access page in MyChart (opens in a new tab).
Learn more about MUSC’s Privacy Practices and Your Protected Health Care Information (opens in a new tab).
For MyChart assistance, email MyChartSupport@musc.edu (opens in a new tab), call the MyChart Patient Support Line at 843-792-3111, or visit the MyChart FAQ page (opens in a new tab).
Authorization for Release of Medical Information forms can be obtained and completed here. (opens in a new tab)
To send medical records from another facility to MUSC Health at The Citadel, download and complete the form below. Email the completed form with a copy of the patient’s state or government-issued ID to citadel@musc.edu (opens in a new tab) for processing.