{"id":29,"date":"2022-12-07T14:52:17","date_gmt":"2022-12-07T14:52:17","guid":{"rendered":"https:\/\/www.citadel.edu\/ofe\/?page_id=29"},"modified":"2026-10-16T18:00:59","modified_gmt":"2026-10-16T18:00:59","slug":"work-orders","status":"publish","type":"page","link":"https:\/\/www.citadel.edu\/ofe\/work-orders\/","title":{"rendered":"Work Orders"},"content":{"rendered":"\n<p class=\"has-text-align-left wp-block-paragraph\">Facilities &amp; Engineering uses WebTMA to receive, track, and manage maintenance and service requests across campus.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div style=\"--wp--block-button--width: 50;\" class=\"wp-block-button has-custom-width wp-block-button__width wp-block-button__width-50\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/thecitadel.webtma.com\/?tkn=oTzNMmy6qqpJVTqT5FhpIr7IlqBHZaM-jSD4o4eEj3cYfvrwjkBtKRWe-ApczFhTP1DshWZQm-Udu9X5b3t6gQ8v8d1RL68VjyU4bGhL_6WxEl2AU6NqrvXMl0G2N7dMjqa-w0adxFMJvznfc3JEHfvZqyLUV2ROKVMX2NCNUZUZd6h86ks923sZloasNlCGdQHlO59mKxeQ1IDQRNkpicLBEtVCKPiGHvIQyFrzUaoLmYZ0Ax5CJMNUJfDASUnMBcYjf3zQQRVrYAiv6Ac-RehHDow0ODNsW2PyWQPccXA\">SUBMIT A WORK REQUEST<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>No login or password is required.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you experience difficulty accessing WebTMA, contact Rhonda Tucker at (843) 953-1612 or <a href=\"mailto:rtucker5@citadel.edu\">rtucker5@citadel.edu<\/a>. <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 id=\"h-before-you-submit-a-request\" class=\"wp-block-heading\">Before You Submit a Request<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To help Facilities &amp; Engineering process your request efficiently, please provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your name<\/li>\n\n\n\n<li>Telephone number<\/li>\n\n\n\n<li>Email address<\/li>\n\n\n\n<li>Building name<\/li>\n\n\n\n<li>Floor<\/li>\n\n\n\n<li>Room number<\/li>\n\n\n\n<li>A detailed description of the issue or work requested<\/li>\n\n\n\n<li>Account\/Index number(s), when applicable to the work being performed<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Providing complete information helps ensure your request is routed correctly and completed as quickly as possible. <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 id=\"h-request-priorities\" class=\"wp-block-heading\">Request Priorities<\/h2>\n\n\n\n<h3 id=\"h-normal-priority\" class=\"wp-block-heading\">Normal Priority<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Normal Priority requests include routine maintenance, repairs, equipment upgrades, and other work that can be scheduled through normal operations. <\/p>\n\n\n\n<h3 id=\"h-high-priority\" class=\"wp-block-heading\">High Priority<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">High Priority requests require immediate attention due to safety concerns, potential property damage, or impacts to critical campus operations. Examples include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fire, smoke, or the smell of smoke<\/li>\n\n\n\n<li>Gas leaks or the smell of gas<\/li>\n\n\n\n<li>Flooding from broken pipes<\/li>\n\n\n\n<li>Broken windows, doors, or locks in the barracks<\/li>\n\n\n\n<li>Overflowing toilets<\/li>\n\n\n\n<li>Loss of power, lighting, or water<\/li>\n\n\n\n<li>Loss of heating or cooling in areas containing sensitive equipment or research<\/li>\n\n\n\n<li>Elevators with occupants trapped inside<\/li>\n<\/ul>\n\n\n\n<h3 id=\"h-high-priority-requests\" class=\"wp-block-heading\">High Priority Requests<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Do not submit High Priority requests through WebTMA alone.<\/strong> <strong>Call Facilities &amp; Engineering immediately at (843) 953-5304.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 id=\"h-checking-the-status-of-a-work-order\" class=\"wp-block-heading\">Checking the Status of a Work Order<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You will receive email notifications as your work request progresses through the system. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When contacting Facilities &amp; Engineering about an existing request, please provide your work order number.<\/p>\n\n\n\n<h3 id=\"h-example-work-order-number\" class=\"wp-block-heading\">Example Work Order Number:<\/h3>\n\n\n\n<h1 id=\"h-cit-1234567\" class=\"wp-block-heading\"><strong>CIT-1234567<\/strong><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">This number appears in the confirmation email you receive after submitting a request and in subsequent status update emails. Having the work order number available helps Facilities &amp; Engineering quickly locate your request and provide the most current information.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 id=\"h-furniture-moves-and-installation\" class=\"wp-block-heading\">Furniture Moves and Installation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Facilities &amp; Engineering <strong>does not deliver or assemble newly purchased office furniture<\/strong>, including desks, bookcases, chairs, filing cabinets, and similar furnishings.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Facilities &amp; Engineering can assist with moving existing office furniture during office relocations, renovations, and departmental moves. Please include the appropriate account number when submitting furniture move requests. <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 id=\"h-need-assistance\" class=\"wp-block-heading\">Need Assistance?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For questions regarding work requests or assistance with WebTMA, please contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Rhonda Tucker<\/strong><br>Facilities &amp; Housing Coordinator<br>Phone: (843) 953-1612<br>Email: <a href=\"mailto:rtucker5@citadel.edu\">rtucker5@citadel.edu<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Facilities &amp; Engineering uses WebTMA to receive, track, and manage maintenance and service requests across campus. No login or password is required. If you experience difficulty accessing WebTMA, contact Rhonda Tucker at (843) 953-1612 or rtucker5@citadel.edu. Before You Submit a Request To help Facilities &amp; Engineering process your request efficiently, please provide: Providing complete information [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"class_list":["post-29","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Work Orders - Office of Facilities &amp; Engineering<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.citadel.edu\/ofe\/work-orders\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Work Orders\" \/>\n<meta property=\"og:description\" content=\"Facilities &amp; Engineering uses WebTMA to receive, track, and manage maintenance and service requests across campus. 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