{"id":56,"date":"2022-08-18T08:30:11","date_gmt":"2022-08-18T12:30:11","guid":{"rendered":"https:\/\/www.citadel.edu\/its\/?page_id=56"},"modified":"2025-07-01T15:43:19","modified_gmt":"2025-07-01T19:43:19","slug":"help-center-information","status":"publish","type":"page","link":"https:\/\/www.citadel.edu\/its\/help-center-information\/","title":{"rendered":"Help Center Information"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p><strong>Help &amp; Call Center Hours of Operation:<\/strong><br><\/p>\n\n\n\n<p>Help Desk<br>Monday &#8211; Friday: 7:00 AM &#8211; 5:00 PM<br>Saturday &#8211; Sunday: Closed<\/p>\n\n\n\n<p>Call Center<br>Monday &#8211; Thursday: 7:00 AM &#8211; 9:00 PM<br>Friday: 7:00 AM &#8211; 5:00 PM<br>Saturday &#8211; Sunday: Closed<\/p>\n\n\n\n<p><strong>Location and Contact<\/strong><\/p>\n\n\n\n<p>Bond Hall Room 303<br>Phone: (843) 953-HELP (4357)<br>Email: helpdesk@citadel.edu<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.citadel.edu\/its\/wp-content\/uploads\/sites\/114\/Help-Center-1-1024x683.jpg\" alt=\"\" class=\"wp-image-565\" srcset=\"https:\/\/www.citadel.edu\/its\/wp-content\/uploads\/sites\/114\/Help-Center-1-1024x683.jpg 1024w, https:\/\/www.citadel.edu\/its\/wp-content\/uploads\/sites\/114\/Help-Center-1-300x200.jpg 300w, https:\/\/www.citadel.edu\/its\/wp-content\/uploads\/sites\/114\/Help-Center-1-768x512.jpg 768w, https:\/\/www.citadel.edu\/its\/wp-content\/uploads\/sites\/114\/Help-Center-1-1536x1024.jpg 1536w, https:\/\/www.citadel.edu\/its\/wp-content\/uploads\/sites\/114\/Help-Center-1-2048x1366.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p><strong>Help Center FAQ:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>How Can I Get Help?\n<ul class=\"wp-block-list\">\n<li>The professional and student staff at the Help Center offer various levels of information technology support for faculty, staff and students.<\/li>\n\n\n\n<li>We provide support: at the Help Center, by phone, or by remote support.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Where is the Help Center?\n<ul class=\"wp-block-list\">\n<li>The Help Center is located in Bond Hall 303.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>What should I do before I call the Help Center?\n<ul class=\"wp-block-list\">\n<li>Please be at your computer and have time to work on the problem when you call. It is much easier to troubleshoot a problem over the phone when you are at your computer, and have time to help us perform some diagnostic tests.<\/li>\n\n\n\n<li>Please make a note of any error messages, and be prepared to give them to the Help Center.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Can I enter my own work ticket?\n<ul class=\"wp-block-list\">\n<li>Yes, you can create a Hotline Ticket by emailing helpdesk@citadel.edu or check existing tickets by following these <a href=\"https:\/\/www.citadel.edu\/root\/enter-a-hotline\">instructions<\/a>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Help &amp; Call Center Hours of Operation: Help DeskMonday &#8211; Friday: 7:00 AM &#8211; 5:00 PMSaturday &#8211; Sunday: Closed Call CenterMonday &#8211; Thursday: 7:00 AM &#8211; 9:00 PMFriday: 7:00 AM &#8211; 5:00 PMSaturday &#8211; Sunday: Closed Location and Contact Bond Hall Room 303Phone: (843) 953-HELP (4357)Email: helpdesk@citadel.edu Help Center FAQ:<\/p>\n","protected":false},"author":27,"featured_media":57,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"class_list":["post-56","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Help Center Information - Information Technology<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.citadel.edu\/its\/help-center-information\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help Center Information\" \/>\n<meta property=\"og:description\" content=\"Help &amp; 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