{"id":48,"date":"2022-08-18T08:26:00","date_gmt":"2022-08-18T12:26:00","guid":{"rendered":"https:\/\/www.citadel.edu\/its\/?page_id=48"},"modified":"2025-05-14T11:36:19","modified_gmt":"2025-05-14T15:36:19","slug":"office-365-faq","status":"publish","type":"page","link":"https:\/\/www.citadel.edu\/its\/office-365-faq\/","title":{"rendered":"Microsoft 365 FAQ"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-what-is-microsoft-365\">What is Microsoft 365? <\/h2>\n\n\n\n<p>(Includes Word, Excel, Outlook, PowerPoint, Teams, OneNote, and more)<\/p>\n\n\n\n<p>Microsoft 365 is a cloud-based suite of productivity tools that enables seamless communication, collaboration, and access to documents and services from virtually anywhere. It includes popular applications like Word, Excel, Outlook, PowerPoint, and Teams, and provides integrated access to email, calendars, cloud storage, and more.<\/p>\n\n\n\n<p>Designed with enterprise-grade security, Microsoft 365 allows students, faculty, and staff at The Citadel to collaborate in real time, whether on campus or remotely, all backed by Microsoft\u2019s trusted infrastructure.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-microsoft-365-on-computers\">Microsoft 365 on Computers<\/h3>\n\n\n\n<div class=\"wp-block-coblocks-accordion\">\n<div class=\"wp-block-coblocks-accordion-item\"><details><summary class=\"wp-block-coblocks-accordion-item__title\">How do I sign into Microsoft 365?<\/summary><div class=\"wp-block-coblocks-accordion-item__content\">\n<ol class=\"wp-block-list\">\n<li>Visit <a class=\"\" href=\"https:\/\/portal.office.com\">https:\/\/portal.office.com<\/a>.<\/li>\n\n\n\n<li>Sign in with your Citadel email address:<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n\n\n\n<p>Students: <code>username@student.citadel.edu<\/code><\/p>\n\n\n\n<p>Faculty and Staff: <code>username@citadel.edu<\/code><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>If it is your first time signing in you will need to follow the prompts to install and activate the Microsoft Authenticator app on your mobile device. <\/em>(<a href=\"https:\/\/www.citadel.edu\/its\/accounts-and-passwords\/\">Instructions Here<\/a>)<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-coblocks-accordion-item\"><details><summary class=\"wp-block-coblocks-accordion-item__title\">How do I install Microsoft 365 apps on my computer?<\/summary><div class=\"wp-block-coblocks-accordion-item__content\">\n<ol class=\"wp-block-list\">\n<li>Once signed into <a class=\"\" href=\"https:\/\/portal.office.com\">https:\/\/portal.office.com<\/a>. Select Install apps in the top right corner.<\/li>\n\n\n\n<li>Locate and open the downloaded installer file.<\/li>\n\n\n\n<li>Follow the on-screen instructions to complete the installation process.<\/li>\n<\/ol>\n<\/div><\/details><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-microsoft-365-on-mobile-devices\">Microsoft 365 on Mobile Devices<\/h3>\n\n\n\n<div class=\"wp-block-coblocks-accordion\">\n<div class=\"wp-block-coblocks-accordion-item\"><details><summary class=\"wp-block-coblocks-accordion-item__title\">Can I use Microsoft Office Mobile (Office for iPad, Android or iPhone) with my 365 account?<\/summary><div class=\"wp-block-coblocks-accordion-item__content\">\n<p>Yes.&nbsp; All of our Microsoft 365 accounts are now licensed to use Microsoft Office, even on mobile devices!&nbsp; To start using them simply download the desired app (Microsoft Word, PowerPoint, or Excel) and log in with your Citadel email address and password. <\/p>\n<\/div><\/details><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-onedrive\">OneDrive<\/h3>\n\n\n\n<div class=\"wp-block-coblocks-accordion\">\n<div class=\"wp-block-coblocks-accordion-item\"><details><summary class=\"wp-block-coblocks-accordion-item__title\">How can I access my OneDrive?<\/summary><div class=\"wp-block-coblocks-accordion-item__content\">\n<p>Sign in to your Microsoft 365 account and click the OneDrive button from the menu in the top left corner of the screen.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-coblocks-accordion-item\"><details><summary class=\"wp-block-coblocks-accordion-item__title\">How many files can I store in OneDrive for business?<\/summary><div class=\"wp-block-coblocks-accordion-item__content\">\n<p>Employees start with a OneDrive quota of 100 GB and student start with a OneDrive quota of 50 GB. OneDrive is the safest location for Citadel work and school data. It is crucial to only store work- or school-related data on OneDrive to ensure data security and compliance with Citadel policies. If your quota is running low, you can request additional storage by contacting the helpdesk at helpdesk@citadel.edu or by calling (843) 953-4357.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-coblocks-accordion-item\"><details><summary class=\"wp-block-coblocks-accordion-item__title\">Can I sync OneDrive to my computer for easy access?<\/summary><div class=\"wp-block-coblocks-accordion-item__content\">\n<p>Yes, you can sync your OneDrive to your computer.&nbsp; To set up the sync, follow <a href=\"https:\/\/support.microsoft.com\/en-us\/office\/sync-with-onedrive-bb89981b-e382-4969-b8fd-d413a90b6db3\" target=\"_blank\" rel=\"noreferrer noopener\">these instructions<\/a>.<\/p>\n<\/div><\/details><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>What is Microsoft 365? (Includes Word, Excel, Outlook, PowerPoint, Teams, OneNote, and more) Microsoft 365 is a cloud-based suite of productivity tools that enables seamless communication, collaboration, and access to documents and services from virtually anywhere. It includes popular applications like Word, Excel, Outlook, PowerPoint, and Teams, and provides integrated access to email, calendars, cloud [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"class_list":["post-48","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Microsoft 365 FAQ - Information Technology<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.citadel.edu\/its\/office-365-faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Microsoft 365 FAQ\" \/>\n<meta property=\"og:description\" content=\"What is Microsoft 365? 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