Find help with Canvas, common course questions, and campus support services.<\/p>\n\n\n\n
Courses aren\u2019t visible in Canvas until 12:00 a.m. on the first day of the term<\/strong>. If you can\u2019t find a course after that:<\/p>\n\n\n\n Only courses marked with a star appear on your Canvas Dashboard. To add a course, click the star next to it in All Courses<\/strong>. A filled star means the course is a favorite.<\/p>\n\n\n\n If a course still doesn\u2019t appear, contact your instructor. The course may not be published yet.<\/p>\n\n\n\n Contact your instructor first about course content and submissions. For other Canvas help:<\/p>\n\n\n\n Select a question to see the answer.<\/p>\n\n\n\n Use Chrome or Firefox, and keep your browser updated.<\/p>\n<\/div><\/details><\/div>\n\n\n\n Yes. Install the Canvas Student app. For tests and major assignments, use a computer when you can.<\/p>\n<\/div><\/details><\/div>\n\n\n\n Select My Materials<\/strong> in the left Global Navigation menu in Canvas. Follett My Materials shows your required course materials, including digital and physical textbooks, and your purchase options, all in one place. See the My Materials Student Experience Guide<\/a>.<\/p>\n<\/div><\/details><\/div>\n\n\n\n Set your Canvas notifications so you get announcements, due date reminders, and grade updates by email or in the Canvas Student app. In Canvas, select Account<\/strong>, then Notifications<\/strong>, and choose how often you want to be notified for each type of update. Turn on notifications for Announcements<\/strong> so you never miss a message from your instructor.<\/p>\n<\/div><\/details><\/div>\n\n\n\n Your Canvas Dashboard shows a To Do<\/strong> list of upcoming assignments. You can also select Calendar<\/strong> in Global Navigation to see due dates for all your courses in one place. Always check your syllabus too, since some work may not appear in Canvas.<\/p>\n<\/div><\/details><\/div>\n\n\n\n Find your instructor\u2019s contact information in the course syllabus. You can also use the Inbox in your Canvas course or Ask Your Instructor a Question<\/a>.<\/p>\n<\/div><\/details><\/div>\n\n\n\n Contact your instructor right away.<\/p>\n<\/div><\/details><\/div>\n\n\n\n Some instructors turn off the ability to edit or delete discussion posts. If you need to change or remove a post, contact your instructor.<\/p>\n<\/div><\/details><\/div>\n\n\n\n It depends on the course, and sometimes on the assignment. Check your syllabus and the Generative AI Statement<\/strong> page in your course\u2019s Start Here module. If you aren\u2019t sure whether AI is allowed, ask your instructor before you use it. For more, visit AI for Teaching and Learning<\/a>.<\/p>\n<\/div><\/details><\/div>\n\n\n\n Save often. You can also draft your work in Word or Google Docs, then paste it into your Canvas assignment.<\/p>\n<\/div><\/details><\/div>\n\n\n\n After you submit, the assignment page shows the word Submitted<\/strong> and the date and time. If you don\u2019t see it, your work may not have gone through. See How do I know when my assignment has been submitted?<\/a><\/p>\n<\/div><\/details><\/div>\n\n\n\n Take a screenshot of any error message, note the time, and email your instructor right away from your Citadel email account. Then chat with Canvas Support<\/a> or call (855) 443-5290<\/a>. Try not to wait until the last minute to submit, so you have time to fix problems.<\/p>\n<\/div><\/details><\/div>\n\n\n\n Some assignments ask you to record or upload a video with Canvas Studio. See How do I submit Canvas Studio media as a File Upload assignment in Canvas as a student?<\/a><\/p>\n<\/div><\/details><\/div>\n\n\n\n Some assignments use Turnitin, which compares your work with other sources to help you and your instructor check quoting, paraphrasing, and citations. A match doesn\u2019t automatically mean plagiarism. See the Understanding Turnitin Similarity Reports<\/strong> page in your course\u2019s Start Here module.<\/p>\n<\/div><\/details><\/div>\n\n\n\n Open Grades<\/strong> in your course and select an assignment to see your score, comments, and any rubric your instructor used. Reading feedback before your next assignment is one of the best ways to improve. See How do I view assignment comments from my instructor?<\/a><\/p>\n<\/div><\/details><\/div>\n\n\n\n Accommodations are approved through Disability Services<\/a>. Once they\u2019re approved, your instructor sets up extra time or other changes in Canvas. If something doesn\u2019t look right before a quiz or exam, contact your instructor right away.<\/p>\n<\/div><\/details><\/div>\n\n\n\n Some instructors require LockDown Browser for online quizzes and exams, and some also use Respondus Monitor, which records you with your webcam. Install LockDown Browser before your first exam, using the Installing LockDown Browser<\/strong> page in your course\u2019s Start Here module. If your instructor offers a practice quiz, take it to test your setup. Contact your instructor if you have trouble during an exam.<\/p>\n<\/div><\/details><\/div>\n\n\n\n Contact your instructor right away. During a Canvas test, don\u2019t refresh the page, close the browser, or use the back button.<\/p>\n<\/div><\/details><\/div>\n\n\n\n Yes. ReadSpeaker can read Canvas pages aloud. See ReadSpeaker<\/a>.<\/p>\n<\/div><\/details><\/div>\n\n\n\n See the Zoom<\/a> page for instructions on joining class meetings and what your student account includes.<\/p>\n<\/div><\/details><\/div>\n<\/div>\n\n\n\n\n
Add Courses to Your Dashboard<\/h3>\n\n\n\n
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\n\n\n\nGetting Help with Canvas<\/h2>\n\n\n\n
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\n\n\n\nCommon Questions<\/h2>\n\n\n\n
What is the recommended browser for Canvas?<\/strong><\/summary>
Can I use my phone?<\/strong><\/summary>
Where do I find my textbooks and course materials?<\/strong><\/summary>
How do I make sure I don\u2019t miss announcements?<\/strong><\/summary>
How do I see what\u2019s due?<\/strong><\/summary>
How do I contact my instructor?<\/strong><\/summary>
What if I can\u2019t find or open content in my course?<\/strong><\/summary>
What if I can\u2019t edit or delete my discussion post?<\/strong><\/summary>
Can I use AI in my course?<\/strong><\/summary>
How can I avoid losing my work?<\/strong><\/summary>
How do I know my assignment was submitted?<\/strong><\/summary>
What if I have a technical problem right before a deadline?<\/strong><\/summary>
How do I submit a video assignment?<\/strong><\/summary>
What is a Turnitin similarity report?<\/strong><\/summary>
Where do I find my instructor\u2019s feedback?<\/strong><\/summary>
How do my accommodations work in Canvas?<\/strong><\/summary>
How do I use LockDown Browser or Respondus Monitor?<\/strong><\/summary>
What if I get locked out during a test?<\/strong><\/summary>
Can Canvas read content aloud to me?<\/strong><\/summary>
How do I join a Zoom meeting?<\/strong><\/summary>
\n\n\n\nCampus Support Services<\/h2>\n\n\n\n
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