FSA Federal Student Loan Ombudsman
Federal Student Loan Ombudsman Group
If you have been unable to solve a problem with your federal student loan, you can ask the Federal Student Aid Ombudsman Group for help.
The U.S. Department of Education Federal Student Aid Ombudsman Group is dedicated to helping resolve disputes related to the Direct Loans, Federal Family Education Loans (FFEL), Guaranteed Student Loans, and Perkins Loans programs. The Ombudsman Group is a neutral, informal, and confidential resource to help resolve disputes about your federal student loans. Before contacting the Ombudsman Group, be sure to follow Federal Student Aid's recommendations to resolve the problems with your student loan yourself.