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The Citadel - Computing Policy:

Technical Assistance Policy:

ITS technical support for hardware or software problems is limited to Citadel-owned computers (faculty and staff office computers) or Dell computers, purchased from Dell, owned by cadets living in the barracks at The Citadel.

If you bring a different brand of PC, or if you purchase a Dell from a retail vendor (like Best Buy, Sam's Club, etc.) we will supply you with a network connection; but, you must abide by the technical assistance policy you purchased with the PC to get support if it breaks. Dell has specific, signed contracts with each of these vendors which prohibits us from servicing those computers.

All ITS computer labs are equipped with Gateway or Dell PCs and access to academic software. Many lab computers are available 24 hours, 7 days-a-week and you should complete your academic coursework from a lab while your PC is being serviced.

For the duration of a cadet's residence in the barracks, technicians will reinstall supported software and provide technical support to repair a Dell computer provided it was 1) purchased directly from Dell, 2) has the original case, 3) has the appropriate proof-of-purchase software licensing documentation, and 4) original program files.

A technician cannot reinstall Microsoft Windows or any application software (including Microsoft Office) without appropriate license information and actual software. Many software applications require specific installation codes and original program files on CD-ROM to be reinstalled. Consider bringing the software (or a backup copy) to keep locked in your lock-box, or package it so your parents can send it to you in the event your computer's hard drive fails. You are responsible for your computer, accounts, and the security of your software. Be aware of The Citadel's Computing Policy and rules regarding use of the Citadel's network, equipment, email, or other systems, and unlicensed software. ITS does not reinstall games or other non-standard software.

Cadets may use desktop printers; however, ITS does not support desktop printers or troubleshoot problems with these printers. Network printing is available in each barracks and cadets are responsible for using this equipment properly to ensure it is not abused.

Connect your computer to the network and install virus-protection
To connect your computer to The Citadel's network, cadets will need a Citadel ID number and PAWS PIN. Simply set up your computer, plug in the network cable supplied by ITS (these can be picked up in a barracks guard shack or Bond 254), then launch your Internet Explorer browser and follow the instructions on the screen to use the Bradford Management System. Your computer will be scanned for viruses and spyware and you'll be installing Citadel-Supported Virus-protection software with the latest updated definition files. This process may take up to 2 hours to complete. ITS technicians will not install software on Linux, Macintosh or iMAC computers.